Service Purchase Refund Policy (Online Store)
 
London Tones Ltd 16283905
245 High Street, London E15 2LS
0203 923 7400

While we do not offer refunds for purchased treatments, we understand that unexpected situations can arise. In such cases, we may offer the following options:
    •    A credit note may be provided in the event of a valid family medical emergency or illness, upon receiving official hospital documentation as evidence.
    •    A refund may be considered only in cases of medical contraindications that prevent you from safely proceeding with treatment, upon submission of a GP note or medical evidence.

Once a treatment has been booked, started, or received, it will no longer be eligible for a refund. Additionally, refunds cannot be issued for missed, late, or unattended appointments, but rescheduling may be available in line with our cancellation policy.


 

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